Agents at a World Travel Market seminar on the future of the industry could be forgiven for their wry smiles on Thursday as expert speakers suggested that selling had gone full circle on the web and the focus was now on personalization...
This is good news for the part of the travel and tourism sector that has seen big job losses thanks to the Internet, and suggests that the high street travel agent is going to remain the place where many people still book their main family holiday...
Executive chairman of Cheapflights Hugo Burge told the seminar that he didn’t think the travel industry had got it quite right yet in the way that Igoogle had because it was difficult to predict what people wanted travel-wise as their needs varied from trip to trip, as they could be booking a business trip one minute and a family holiday the next. “There is some way to go yet in anticipating people’s needs,” he said...
For more on this go to http://www.travelmole.com/stories/1139427.php?mpnlog=1&tmclt=bs~s~m_rv
Barticus.
This is good news for the part of the travel and tourism sector that has seen big job losses thanks to the Internet, and suggests that the high street travel agent is going to remain the place where many people still book their main family holiday...
Executive chairman of Cheapflights Hugo Burge told the seminar that he didn’t think the travel industry had got it quite right yet in the way that Igoogle had because it was difficult to predict what people wanted travel-wise as their needs varied from trip to trip, as they could be booking a business trip one minute and a family holiday the next. “There is some way to go yet in anticipating people’s needs,” he said...
For more on this go to http://www.travelmole.com/stories/1139427.php?mpnlog=1&tmclt=bs~s~m_rv
Barticus.
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