With the latest poll out concerning "family brands," it is more bad news for Ryanair with the publication that they are the "least liked" when it comes to this area of customer satisfaction...
The no-frills airline is seen as doing little to promote family values and not enough to be seen to care or listen to customers, according to the FamilyBrands poll...
In fact the 10 least favourite companies included: Ryanair, British Midland, BMI Baby and Easyjet showing that the budget airlines generally did not do well in this poll. But then maybe this shows the point of these airlines. They are not about family values, great service, the ability to make you feel great, or even food in most cases, they are in fact about getting you from one place to another as cheaply as possible which surely means this poll is not a good pointer as to how appropriately the "family values" are seen within the context of the provider...
Follow http://www.telegraph.co.uk/travel/travelnews/6641220/Ryanair-named-worst-family-brand.html and make up your own mind.
Barticus.
The no-frills airline is seen as doing little to promote family values and not enough to be seen to care or listen to customers, according to the FamilyBrands poll...
In fact the 10 least favourite companies included: Ryanair, British Midland, BMI Baby and Easyjet showing that the budget airlines generally did not do well in this poll. But then maybe this shows the point of these airlines. They are not about family values, great service, the ability to make you feel great, or even food in most cases, they are in fact about getting you from one place to another as cheaply as possible which surely means this poll is not a good pointer as to how appropriately the "family values" are seen within the context of the provider...
Follow http://www.telegraph.co.uk/travel/travelnews/6641220/Ryanair-named-worst-family-brand.html and make up your own mind.
Barticus.
budget airline wants to make money. they don't care about in flight experience and so on. that's why they are not family friendly
ReplyDeleteHi berikoy, thanks for the comment..
ReplyDeleteI totally agree with you, but the same can be said of most companies, especially some of those servicing the tourist industry..
But the point was that polls such as this one breed negativity for the wrong reasons. Budget airlines claim so little. They make no claims of service, food, family friendliness, nice looking cabin crew, or more, all they do claim is that they are as cheap as possible which is, to be fair, the reason of their existance...
So, in retrospect, is the problem the budget airlines or those that fund their existance?
Barticus.